Our Delivery Policy

---

We endeavour to dispatch all parcels to EU addresses within 5 working days of your order being placed. Please note that for orders placed on weekends or public holidays, dispatch will begin once operations resume, and the 5 working day timeframe will apply from the next working day.

Once dispatched, orders are usually delivered via a tracked courier service. Delivery times vary by destination and are outlined below. In some circumstances, delivery may take slightly longer depending on courier conditions or peak periods.

This policy applies to orders made and delivered within the EU.

If you purchased Kendamil or any Kendal Nutricare products through a third-party website or arranged delivery outside the EU, we are unable to exchange, collect, or refund these products.

Subscription Orders

FREE for All Countries 

See couriers below

See delivery windows below

Free

 

Non-Subscription Orders

Ireland 

An Post	€0.00–€59.95	1-2 business days after dispatch	€4.99
An Post	Orders €59.96 and up	1-2 business days after dispatch	Free

 

France

DHL Economy	€0.00–€99.99	4-7 business days after dispatch	€14.99
DHL Economy	Orders €100.00 and up	4-7 business days after dispatch	Free

 

Germany

DHL Economy	€0.00–€99.99	4-7 business days after dispatch	€14.99
DHL Economy	Orders €100.00 and up	4-7 business days after dispatch	Free

 

Italy

DHL Economy	€0.00–€99.99	4-7 business days after dispatch	€14.99
DHL Economy	Orders €100.00 and up	4-7 business days after dispatch	Free

 

Spain

DHL Economy	€0.00–€99.99	4-7 business days after dispatch	€18.99
DHL Economy	Orders €100.00 and up	4-7 business days after dispatch	Free

 

 

International Orders & Orders to Forwarding Addresses (Forward2Me etc)

Kendal Nutricare does not currently support shipping outside the EU through our EU store.

Due to concerns surrounding storage conditions and transport handling associated with freight forwarding services, we also reserve the right to cancel any orders that appear to be shipped to known forwarding addresses.

If you believe your order has been cancelled in error, please contact our team via live chat or email and we will be happy to review this for you.