FAQ's
FAQ's
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Kendamil
Kendamil
Subscription
Subscription
Benefits of Subscription
Benefits of Subscription
For those wanting to make life that bit easier, we offer a monthly subscription on our formulas via our website with the opportunity to add in some of our delicious porridges and...
How do I change the payment method on my subscription?
How do I change the payment method on my subscription?
To change the payment method on your subscription, kindly login to your Kendamil account, go to manage subscriptions and then, go to Billing Information and click/tap on the Payment Method. You can...
Can I cancel, skip, change my subscription this month?
Can I cancel, skip, change my subscription this month?
You can edit your subscription anytime. Head to your account on kendamil.com where you can change, pause, or cancel any details of your subscription by logging in online and selecting 'Manage Subscriptions'.
Can I cancel an order that was just processed?
Can I cancel an order that was just processed?
If your order has not yet been processed you can cancel your subscription delivery or alter the date by logging into your Kendamil account. Just click on the Manage Subscription button. Unfortunately,...
How do I sign up?
How do I sign up?
To sign up for our Subscribe & Save service, you can create an account here.Fill in the required information (name, email address etc). You can then start creating your first monthly bundle...
Do you have a loyalty program?
Do you have a loyalty program?
We currently don't have a loyalty program, but with our Subscribe & Save service: you get free delivery every month.
Order, Shipping, Returns
Order, Shipping, Returns
What is your returns policy?
What is your returns policy?
Our return/refund policy lasts 14 days and is valid for all orders of £42 or more. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund...
How long will it take to get my order?
How long will it take to get my order?
We fulfil orders very quickly and aim to get all parcels dispatched to UK addresses within 48 hours of order. We do not dispatch at weekends or Bank Holidays so some orders...
Can I cancel my order if it has already been dispatched?
Can I cancel my order if it has already been dispatched?
If your order has already been dispatched, and is with our courier, then unfortunately we are unable to cancel your order. If your order hasn't been dispatched you can contact our customer...
Do you offer expedited shipping?
Do you offer expedited shipping?
We do not currently offer an expedited shipping option. Our team work hard to fulfil orders very quickly and aim to get all parcels dispatched to UK addresses within 48 hours of...
Do you ship to my address?
Do you ship to my address?
Currently, we only ship to addresses within the United Kingdom. Unfortunately, we do not currently ship to any other international destinations from our UK store. We do however now have an EU...
When will I receive my refund?
When will I receive my refund?
It can take between 3-5 business days before your refund reaches your account.
Ingredients
Ingredients
Is this formula whey free?
Is this formula whey free?
Most of our baby formula contains some form of whey. Whey is a key ingredient because it is the predominant protein in breast milk and it's included in our formula as both...
What is the whey to casein ratio for stages 1-3 of Kendamil Organic?
What is the whey to casein ratio for stages 1-3 of Kendamil Organic?
The whey to casein ratio for Kendamil Organic Stages 1-3 are as follows:Stage 1 (Infant): Whey: Casein = 60:40 Stage 2 (Follow-on): Whey: Casein = 40:60 Stage 3 (Toddler): Whey: Casein =...
Will whole milk make my child gain weight excessively?
Will whole milk make my child gain weight excessively?
Your little one shouldn’t gain any more weight than is usual for their growth from consuming a whole milk based infant formula. 50% of the calories in both breast milk and formula...
What are the nutritional benefits of not using fish oil?
What are the nutritional benefits of not using fish oil?
Avoiding fish oil means we avoid another potential allergen for your little one. We uniquely source our DHA from a plant-based source, marine algae, which means we don't contribute to overfishing, which...
What’s the difference between cow and goat milk?
What’s the difference between cow and goat milk?
When compared to cow’s milk, goat milk has several unique benefits which mean that for babies suffering with digestive issues, goat milk formula may offer a gentler, natural alternative. • Goat milk...
Are your products Gluten Free?
Are your products Gluten Free?
All of the baby formula we create is gluten-free, so they present no risk to little ones with a gluten intolerance. However, some of our cereals do contain gluten. These are our...
Do any of your products contain probiotics?
Do any of your products contain probiotics?
None of our baby formulas contain probiotics as probiotics cannot survive over temperatures of 45 degrees and formula should be prepared with boiled water at around 70 degrees. We now have digestive...
What are the nutritional benefits of not using palm oil?
What are the nutritional benefits of not using palm oil?
Aside from the environmental benefits of avoiding palm oil which we are very passionate about, it's also good news for your little one. Studies suggest that palm oil can have a negative...
Why is your milk ‘frothier’ than other brands?
Why is your milk ‘frothier’ than other brands?
The 'frothiness' of our milk is the result of our unique, whole-milk based recipe. All of our formulas use fresh liquid whole milk, rather than powdered skimmed milk, bulking agents, and vegetable...
What is different about the source of fat in Kendamil?
What is different about the source of fat in Kendamil?
Our baby formula is formulated using the cream of the milk. We get our fats from the same place as breast milk, from milk fats! For fats in our baby milk, we...
Iron in Kendamil (general)
Iron in Kendamil (general)
All of our first infant milks contain at least 1 mg of iron per 100 kcal.When it comes to U.S. regulations, formulas that are manufactured in the United States under FDA regulation...
Does your baby milk contain palm oil?
Does your baby milk contain palm oil?
We are incredibly proud that absolutely no Kendamil products contain palm oil - they never have and they never will. Head over to our blog to learn more about palm oil (https://kendamil.com/blogs/blog/palm-oil-negative-effects-babymilk)
Are any of your products dairy free?
Are any of your products dairy free?
Here at Kendamil we uniquely use Whole Milk as our source of fat, so all of our formulas contain either cow or goat milk and are not, therefore dairy-free. We do, of...
Medical
Medical
My baby has lactose intolerance, what would you recommend?
My baby has lactose intolerance, what would you recommend?
"For any baby with a diagnosed intolerance or allergy we would always recommend you consult with your GP or healthcare professional to make sure you're giving baby the most suitable formula for...
My baby has colic what would you recommend?
My baby has colic what would you recommend?
Colic is distressing for both parents and baby but does usually resolves itself by the age of 3 to 4 months and isn't something to be concerned about. Although not a lot...
My baby has green/ watery stools, is this normal?
My baby has green/ watery stools, is this normal?
If other medical conditions have been ruled out, green stool colour is not a cause for concern and is perfectly normal. When food goes through the digestive tract quickly, then bile does...
My baby is gassy, what would you recommend?
My baby is gassy, what would you recommend?
If your baby is gassy, you'll notice that they pass a lot of gas and seem to feel better afterward. Gas troubles often start right away or when babies are just a...
My baby is constipated what would you recommend?
My baby is constipated what would you recommend?
It's normal for babies to strain when pooing, and sometimes their faces turn red. But if baby isn't going regularly enough (under 8 weeks should be pooing every 2-3 days) or they're...
My baby has reflux what would you recommend?
My baby has reflux what would you recommend?
Reflux is common in babies, as the muscles in their oesophagus have not fully developed. It will pass as they get older. You can try other things before switching baby formula, such...
My baby has an allergy what would you recommend?
My baby has an allergy what would you recommend?
If you suspect your baby has an allergy it's very important to consult with your child's GP and they can then refer them for further tests. There are many different symptoms of...
Transitioning
Transitioning
When should I be transitioning to formula from breastmilk?
When should I be transitioning to formula from breastmilk?
The decision to transition from breast milk to formula is a completely personal one -- it is all about what works best for you and your baby! WHO and UNICEF recommend that...
Can I switch to Kendamil immediately?
Can I switch to Kendamil immediately?
We generally recommend a transition period of 7-14 days to allow your baby's digestive system to completely adjust to a new formula, even if you are simply moving to another stage of...
How should I transition from breastfeeding to formula?
How should I transition from breastfeeding to formula?
It's important to remember that every baby is different, but we recommend transitioning from breastfeeding to formula feeding gradually, to give your baby time to adjust to the new formula, and so...
Vegetarian, Kosher, Halal
Vegetarian, Kosher, Halal
Are your products vegan?
Are your products vegan?
None of our baby milks are vegan since they all contain either organic cow or goat milk. Kendamil is uniquely certified Vegetarian however.
Do you have kosher products available in the UK?
Do you have kosher products available in the UK?
Our Classic Kendamil powder formula is made using whole fresh milk from grass-fed cows and a Rabbi supervises every step of the process including the milking, pasteurisation, spray drying and packing of...
What makes the Mehadrin Milk different?
What makes the Mehadrin Milk different?
Our Super-Kosher, Mehadrin, formula is designed to be as similar as possible to our Non-Kosher formulas meeting both the EU regulations for baby formula (containing all necessary nutrients) and offering the same...
Is Kendamil Vegetarian friendly?
Is Kendamil Vegetarian friendly?
Kendamil is uniquely certified Vegetarian! How? We use plant-based DHA from marine algae instead of using fish oil. Aside from creating a much better tasting baby milk for your little one, avoiding...
Is your product halal certified?
Is your product halal certified?
Our facility is Halal inspected and all of our Classic and Organic Kendamil products are Halal certified.
Preparation and Storage
Preparation and Storage
How can I prepare formula faster?
How can I prepare formula faster?
In line with the advice given by the UK NHS we recommend that you prepare your little one's baby formula fresh every time, right before feeding. However, there are a few tricks...
What type of water I should use to prepare a feed?
What type of water I should use to prepare a feed?
In line with NHS advice, we recommend that you always use freshly boiled tap water (that has been cooled down to at least 70 degrees C) when preparing baby formula. The boiling...
What temperature should I store Kendamil formula at?
What temperature should I store Kendamil formula at?
No matter which baby formula you've purchased, you should always store both opened and unopened containers in a clean, cool, and dry place, such as a pantry, drawer, or cabinet - try...
How do I store my formula?
How do I store my formula?
No matter which baby formula you've purchased, you should always store both opened and unopened containers in a clean, cool, and dry place, such as a pantry, drawer, or cabinet (away from...
What temperature should the water be when preparing a feed?
What temperature should the water be when preparing a feed?
You should be boiling the water when preparing a feed, but then letting it cool for up to 30 minutes before giving it to your baby. Using boiled water of at least...
What is the safest way to prepare formula?
What is the safest way to prepare formula?
"Following the NHS Gold Standard guidelines, this is the safest way to prepare your formula: Fill the kettle with at least 1 litre of fresh tap water (do not use water that...
Why should I boil water?
Why should I boil water?
Powdered formula is not sterile; so, even though tins and packets of formula powder are sealed, they can sometimes contain harmful bacteria that could make your baby ill. Water that hasn't been...
Where do I store my formula when I am travelling?
Where do I store my formula when I am travelling?
If you need to bring a large quantity of powdered baby formula with you while traveling and are not able to transport it in the tin, then an airtight glass or silicone...
Can I prepare my formula in advance and/or refrigerate the prepared formula?
Can I prepare my formula in advance and/or refrigerate the prepared formula?
We do not recommend storing pre-prepared bottles of milk in the fridge, as Kendamil follows the guidelines set down by the Department of Health and the NHS who advise that feeds should...
Why is Kendamil formula frothy when mixed?
Why is Kendamil formula frothy when mixed?
The 'frothiness' of our milk is the result of our unique, whole-milk based recipe. All of our formulas use fresh liquid whole milk, rather than powdered skimmed milk, bulking agents, and vegetable...
How do I sterilise my bottles?
How do I sterilise my bottles?
As advised by the NHS it is important to sterilise all your baby's feeding equipment, including bottles and teats, until they're at least 12 months old. This will protect your baby against...
Item not received/not as described
Item not received/not as described
I haven't received my delivery, what should I do?
I haven't received my delivery, what should I do?
To check on a missing delivery order please get in touch with our customer care team at enquiries@kendamil.com so they can look into this for you.
My package is damaged, what should I do?
My package is damaged, what should I do?
Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. Unfortunately, there can sometimes be damage caused whilst in transit with our courier....
I received the wrong product, what should I do?
I received the wrong product, what should I do?
Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. However we're real people packing up each shipment by hand and whilst there...
I received the wrong quantity, what should I do?
I received the wrong quantity, what should I do?
Our team at Kendal Nutricare ensures that no Kendamil products leave our factory without meeting the highest possible standards. However we're real people packing up each shipment by hand and whilst there...
My order is late, what should I do?
My order is late, what should I do?
We endeavour to dispatch all parcels to UK addresses within 48 hours of the order being placed, but as we do not dispatch at weekends or Bank Holidays for some orders this...
Product
Product
Are your products Organic?
Are your products Organic?
We do have an Organic baby formula range which you can take a closer look at here (https://kendamil.com/collections/organic-formula). We also have 3 Organic baby cereals here (https://kendamil.com/collections/baby-porridges). It can take up to...
What is the difference between Stage 1 and Stage 2? UK ONLY
What is the difference between Stage 1 and Stage 2? UK ONLY
Both our Stage 1 and 2 formula contain no fish oil, soy oil, or palm oil. Stage 2 does have slightly more iron to meet the higher iron demands of an infant...
What is the difference between Stage 2 and 3?
What is the difference between Stage 2 and 3?
If you'd like to continue giving your little one Kendamil after they've turned 1 years old then you can move them on to Stage 3, they will continue to get all the...
How far out are your expiration dates?
How far out are your expiration dates?
We guarantee that whenever we send powdered baby milk to a customer, that baby milk has over 18 months shelf life before it expires. In reality though, most of the baby milk...
Which payment methods do you accept?
Which payment methods do you accept?
We want to make the experience of buying baby formula from Kendamil.com as easy as possible, so we offer a variety of payment options - we accept all major credit cards and...
Contact
Contact
Can I speak to Customer Service?
Can I speak to Customer Service?
Our team of parents are here every day from 8am - 10pm (GMT) to offer support and answer any questions or queries that you may have. You can call us at +44...
Who can I contact in regards to influencer partnerships and press requests?
Who can I contact in regards to influencer partnerships and press requests?
Please send partnerships@kendamil.uk an email with your info and one of the team will get back to you as soon as possible.
I'd like to find out more about current vacancies at Kendamil.
I'd like to find out more about current vacancies at Kendamil.
We love hearing from other like-minded individuals. If you share our passion for making high-quality baby formula more accessible to parents and would like to work with us, please do check out...
Recommendations
Recommendations
What formula do you recommend for babies 0-6 months?
What formula do you recommend for babies 0-6 months?
It's important to note that baby formula is sold in stages, with Stage 1 being the most suitable for babies 0 to 6 months. Stage 2 should only be used from 6...
What formula do you recommend for babies 6-12 months?
What formula do you recommend for babies 6-12 months?
It is important to note that in the UK baby milk is sold in stages, with Stage 1 being from 0 to 6 months and Stage 2 being from 6 to 12...
We’re new parents, what would you recommend?
We’re new parents, what would you recommend?
We've written a blog post about 10 Things A New Parent Really Needs - here which you might enjoy reading, and you’ll find lots of tips and hacks on our Instagram page...
We’re switching to Kendamil, what would you recommend?
We’re switching to Kendamil, what would you recommend?
We're so happy to hear that you're thinking about making the switch to our baby milk, and we hope that we can support you by providing some guidance and recommendations. We've written...
Can I use breast milk with Kendamil cereals?
Can I use breast milk with Kendamil cereals?
Yes, you can absolutely use breast milk with our cereals. Our baby cereals come in different flavours and are the ideal starting point for your little one's weaning journey. They're nutritionally balanced...
Gift
Gift
Discounts
Discounts
Do you have a referral program so I can share with friends?
Do you have a referral program so I can share with friends?
We do have a referral program for all our loyal customers! If you'd like to refer a friend to try Kendamil, please invite them by entering their email address here and they...
Do you offer a new customer discount?
Do you offer a new customer discount?
Sign up to our newsletter and Join the Kendafamily for 10% off your first order**(stage 1 products excluded)
Stock
Stock
The item I want to order on your website is out of stock, where else can I buy it?
The item I want to order on your website is out of stock, where else can I buy it?
If your preferred formula is out of stock on our website you can visit our Stockists page - here – to see which stores local to you may have the product you...
Items out of stock in a supermarket/retailer
Items out of stock in a supermarket/retailer
If you're unable to find your Kendamil baby formula at your local store. We'd like to reassure you that we have stock available on our website and are able to offer shipping...
Baby Drops
Baby Drops
What are Pro-Comfort Baby Drops?
What are Pro-Comfort Baby Drops?
Our Kendamil Pro-Comfort Baby Drops are digestive supplements for little tummies designed to support the development and balance of your little one’s gut microbiome. They contain 3 scientifically support strains of friendly...
Can Pro-Comfort Baby Drops be taken with Vitamin D (or any other vitamins)?
Can Pro-Comfort Baby Drops be taken with Vitamin D (or any other vitamins)?
Our Pro-Comfort Baby Drops can be given alongside any vitamins your little one is already taking. They can either be given together, at the same time, or you can separate them across...
Why do Pro-Comfort Baby Drops contain sunflower oil?
Why do Pro-Comfort Baby Drops contain sunflower oil?
The primary ingredient in our Pro-Comfort Baby Drops is the 3 strains of friendly bacteria. Sunflower oil (or oil more generally) is used in virtually all live-culture drops as suspending the bacteria...
Can I use Pro-Comfort Baby Drops for kids over 3 years old?
Can I use Pro-Comfort Baby Drops for kids over 3 years old?
Yes, you can use our Pro-Comfort Baby Drops with children over 3 years. We just marked 0-3yrs as most of our customers have children under 3yrs.
Do you give the 5 drops of Pro-Comfort at once or throughout the day?
Do you give the 5 drops of Pro-Comfort at once or throughout the day?
Whilst our Pro-Comfort Baby Drops can be spaced out if need be we recommend that all 5 drops are given at once so that our busy parents don’t potentially forget, and we...
Is Pro-Comfort suitable for a milk free diet?
Is Pro-Comfort suitable for a milk free diet?
We're happy to confirm that our Pro-Comfort Baby Drops are suitable for use by those on a milk-free diet.
Is Pro-Comfort suitable for babies with CMPA?
Is Pro-Comfort suitable for babies with CMPA?
We're happy to confirm that our Pro-Comfort Baby Drops are suitable for use by those little ones with CMPA or on a milk free diet.
Is Pro-Comfort dairy free?
Is Pro-Comfort dairy free?
Yes, our Pro-Comfort Baby Drops are both dairy-free and vegetarian. At Kendamil we don’t do unnecessary ingredients, so you’ll also find no artificial colours, sugars, gluten, maltodextrin or soy!
Is Pro-Comfort suitable for babies who are premature?
Is Pro-Comfort suitable for babies who are premature?
As all babies are different we would suggest checking this with your doctor or health care professional as they are in the best position to advise you what is suitable for your...
Can I add the Pro-Comfort Baby Drops to my subscription?
Can I add the Pro-Comfort Baby Drops to my subscription?
Our Pro-Comfort Baby Drops are currently available exclusively at www.kendamil.com as a one off purchase.
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